Complaints

We take all complaints seriously and are committed to resolving them promptly and fairly. If you are unhappy with any aspect of our service, please follow the steps below.

How to Raise a Complaint

You can contact us using any of the following methods:

What Happens Next
1.

We will acknowledge your complaint within 5 business days of receipt.

2.

We will investigate thoroughly and aim to issue a final response within 8 weeks.

3.

If you remain dissatisfied after receiving our final response, you may refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an independent body that resolves disputes between consumers and financial services firms. You can contact them at financial-ombudsman.org.uk or by calling 0800 023 4567.